Anonna Mart Return Policy
At Anonna Mart, we strive to provide the best shopping experience for our customers. Our return policy is designed to ensure that you are satisfied with your purchases. Below are the key details of the return policy:
Eligibility for Returns
- Time Frame: Items can be returned within 7 days from the date of delivery.
- Condition: Products must be in their original condition, unused, with all tags and packaging intact.
- Non-Returnable Items:
- Personal care items (e.g., cosmetics, toiletries)
- Perishable goods (e.g., food, plants)
- Intimate apparel
- Custom-made or personalized products
- Items that have been altered after delivery
How to Initiate a Return
- Contact Customer Support: Reach out to our customer service team via the Anonna Mart website or call our support line within the return window.
- Provide Details: Share the order number, product details, and reason for return.
- Arrange Pickup: If the return is accepted, we will arrange for the product to be picked up or ask you to drop it off at one of our collection centers.
Refund Process
- Method of Refund: Refunds will be processed via the original payment method (e.g., credit card, mobile payment).
- Refund Timeline: It may take up to 7-10 business days for the refund to be reflected in your account after the returned item is inspected and approved.
- Exchange Option: Customers may choose to exchange the product instead of requesting a refund, subject to stock availability.
Damaged or Defective Products
If a product is received in a damaged or defective condition:
- Contact customer service immediately with photographic proof of the damage.
- Anonna Mart will arrange a replacement or refund, depending on the customer’s preference.
International Returns
Returns for products purchased internationally are subject to shipping charges, and additional time may be required for processing.
For any further queries or assistance, feel free to reach out to our customer support team at Anonna Mart.
This policy ensures a smooth and hassle-free return process, prioritizing customer satisfaction.